Klarna

Have your eye on something but need a bit longer to pay? Then choose Klarna as your payment method and you'll have an extra 30 days to pay for your items, with no fees and no interest.

It's really easy to use and you don't need an account to make your purchase.

Who can use Pay Later with Klarna?

Customers over the age of 18 who have a billing and delivery address registered in the UK.

When can I use it?

You can use Klarna when shopping on our website, dollydagger.com and paying in GBP. Dollydagger gift cards are not eligible for payment by Klarna but you can use Klarna to make up the balance of any purchase after you have used a gift card up. There's no minimum spend.

How does it work?

When you reach checkout, add your delivery address, choose your shipping method and click 'continue to payment'. On the next page Klarna will be listed as a payment method; simply select it, review and complete your order and you will be redirected to the Klarna payments screen. Place your order.

You will then receive an order confirmation and when your order has been shipped you will receive an email from Klarna, explaining what to do next.

The returns process doesn't change, you just get a little longer to pay and you can easily view your merchant purchases in the Klarna app.

You'll also receive a reminder two days before your payment is due, so you don't forget.

Who are Klarna?

Klarna are a payment service provider, from Sweden, who take end-to-end responsibility for your payment. They support 60 million consumers worldwide in over 70,000 online stores and are very safe to use. Klarna are an independent payment provider and we have no influence over whether your payment with Klarna is accepted or not. If you have any payment queries, you should contact Klarna Customer Service.

Does Klarna run a credit search against me?

Klarna will run a 'soft' credit search or quotation search which does not affect your credit rating.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Dollydagger.

What are the payment options with Klarna?

You can pay immediately with debit or credit card (Visa/Mastercard) at checkout or use the Pay Later payment option, where you can pay for the goods once you have received them via debit or credit card.

How will I be refunded?

If you have paid for your order with credit or debit card, the refund will be made back to the same card. If you paid using bank transfer, you will need to provide Klarna with your IBAN number in order for Klarna to make the repayment. If you have not paid the invoice yet, then the refund will reduce your Klarna invoice or cancel it completely, if you have made no other Purchases using Klarna.

What happens if I don't pay Klarna on time?

If you do not pay within 30 days of receiving your Klarna invoice, they will send you a reminder, after your first reminder, if you do not pay the balance, Klarna will send you a second reminder, followed by a third reminder after this. If after your third reminder you have still not paid the balance your details will be passed to a debt collection agency which may affect your credit rating.

I have some questions, can I speak to someone at Klarna?

You can call Klarna on 020 300 50833, Monday to Saturday from 9am to 6pm. They are closed on Sunday.

Klarna payment did not work for my order?

If you have any trouble placing an order with Klarna, it could be due to one of the following reasons:

Klarna may have rejected your application to pay on account. We'd recommend choosing another type of payment.

There may have been a problem with the billing address provided. Please make sure the address entered is correct. If you are new to Klarna and your shipping address is different to your billing address, the payment may be declined.

You may have outstanding payments on previous Klarna statements.

Klarna Terms and Conditions:

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods:

Buy Now Pay Later with Klarna